Mixed-methods UX researcher. Ontario, Canada.
For ten years, one question:
Whose voice is missing?
Products often get designed only for the voices already at the table. I work in usability, accessibility, and privacy, where that exclusion shows up first. I use mixed methods to avoid a narrow approach that leaves something out. And I am exploring how AI fits into UX research without leaving critical voices behind.
Featured
Benchmarking redesigns
Large-scale redesign investments need to be justified. Did it actually get better for users?
20%
lift in overall task success
395%
improvement on tasks about how CIHI calculates its metrics
Easy to trust, hard to use
CIHI set out to modernize their products. They needed a research-grounded strategy for what came next, built from actual user needs. Research surfaced a clear message: Existing usability problems don't land on everyone equally. Future designs focused on the teams who'd already found workarounds meant leaving everyone else behind.
Read about my discovery workTransforming data into insight
My doctoral work included a national survey on remote healthcare technology. We surfaced a clear trust gap by age. Our end-to-end process for making every cleaning and validation decision traceable is what lets the team stand behind the findings and later incorporate them into a design toolkit.
Read about my data processing work