Mixed-methods UX researcher. Ontario, Canada.
For ten years, one question:
Whose voice is missing?
Teams design around the users they already hear from. My research has focused on the people they hear from least, including people with visual disabilities, older adults, and teams with fewer resources. I pair quantitative methods that show how many people hit a problem with qualitative methods that show why. Then I bring those needs into product strategy decisions.
AI in my work
I've researched people's attitudes and expectations around AI's role in healthcare technology. I use AI to acclerate my research work responsibly. I experiment with AI to understand it deeply.
Read more on my AI pageExperience Timeline
Industry
- Oct 2025–Oct 2026Senior UX ResearcherCIHI
- Oct 2021–Mar 2023Senior UX ResearcherCIHI
- Sep–Dec 2020UX ResearcherCIHI · Intern
- May–Dec 2019Design ResearcherIBM · Intern
- Jan–Jul 2017Human Factors ConsultantCAE · Intern
Academia
- HCII 2026Recruiting older adults
- HCII 2025 ×2Privacy and AI in remote care
- EuroUSEC 2023Perceptions of at-home DNA testing
- Apr 2023–Sep 2025Full-time thesis focusOlder adults and remote healthcare
- SOUPS 2021Security for users with visual disabilities
- SOUPS 2020Thermal warnings for security awareness
- PST 2019Trust and responsibility for account security
- CCS 2018Non-visual SSL certificates (poster)
- Sep 2018–Aug 2025PhD, Computer Science (HCI)Carleton University
- CHI 2018Colour-blindness and game performance
- CHI 2018ACCUS heuristics
- Sep 2016–May 2018MA, Human-Computer InteractionCarleton University
Product Research
Discovery research
I start with the research the organization already has. Then I interview the leaders shaping the direction and talk to the users living with the product. Teams come out knowing what users need before they commit to a strategy.
How I inform product strategyConcept testing
I run sessions on wireframes, sketches, or mockups to see whether a design direction is worth building. I probe past first reactions to find out what users are ready to adopt. At this stage, changing course is still cheap.
How I test designs with usersUsability testing
I run moderated and unmoderated studies with end users, then rate each issue against usability principles so the team knows what to fix first. Teams get a ranked list of fixes with video clips of users hitting each problem.
How I work with dev teamsBenchmarking
I run the same task-based study on legacy products and on their redesigns. That turns user behaviour into numbers leadership can act on, and shows teams what improved and what declined over time.
How I monitor product performance over timeAccessibility Research
“I’m Literally Just Hoping This Will Work:” Obstacles Blocking the Online Security and Privacy of Users with Visual Disabilities
SOUPS 2021 · Peer-reviewed
34
citations
Outcome
Serious usability issues identified across Gmail, Amazon, and a phishing site, plus four states of security and privacy users experience during sensitive tasks.
Accessibility barriers prevent users with visual disabilities from perceiving the security and privacy information they need to manage online threats.
We observed how these users protect their online security while interacting with Gmail, Amazon, and a phishing site mimicking CNIB. When users can’t access the cues that signal a threat, they can misinterpret how secure they actually are.
Developing Accessible and Usable Security (ACCUS) Heuristics
CHI 2018 · Extended abstract
25
citations
Outcome
A set of heuristics merging usable security and web accessibility, applied to ten websites to uncover issues that stop users from following standard security advice.
Usable security and web accessibility are often treated as separate issues, leaving a gap in how users with vision loss secure their online experiences.
We created heuristics that bring both fields together and used them to evaluate ten websites. The evaluation uncovered multiple issues that prevent users with vision loss from following standard security advice.