Daniela Napoli

Doctor of Philosophy in Computer Science
Carleton University, Ottawa, Ontario

• Thesis focus on designing remote healthcare technology for older adults
• Senior member of Carleton's Human Oriented Research in Usable Security (CHORUS) lab

Master of Arts in Human-Computer Interaction
Carleton University, Ottawa, Ontario

• Thesis focus on usable security for people with visual disabilities; read more at Carleton's repository
• Junior member of Carleton's Human Oriented Research in Usable Security (CHORUS) lab

Senior User Experience Researcher
Canadian Institute for Health Information, Toronto, Ontario

• Collaborated with team leads and program managers to define project needs, research goals, and timelines
• Designed and facilitated qualitative and quantitative usability evaluations of offerings, including:
• Usability benchmarking to assess UX and SEO ROI
• Conducting interviews and focus groups to determine requirements for future offerings
• Prepared clear, concise reports and presentations communicating key findings and actionable recommendations
• Coached fellow researchers on defining research goals, study design, and impactfully sharing with stakeholders

User Experience Researcher, Intern
Canadian Institute for Health Information, Ottawa, Ontario

• Facilitated cross-departmental workshops focused on refining user personas
• Conducted user interviews to validate and develop user personas
• Developed Python modules for mapping research findings and website metadata to organizational personas
• Supported Senior Researcher in designing usability tests for website evaluations

Design Researcher, Intern
IBM, Ottawa, Ontario

• Conducted and analyzed user interviews across Design, Development, and Product Management departments to:
• Map workflows and tool usage
• Identify organizational pain points
• Uncover opportunities for improved collaboration
• Designed and facilitated cross-department design thinking workshops to ideate future solutions in addressing design workflow challenges, including:
• As-Is Scenario Mapping
• Value Proposition Analysis
• Writing Need Statements
• Packaged and presented key findings at internal stakeholder meetings and an internship-related conference

Human Factors Consultant, Intern
CAE, Ottawa, Ontario

• Collaborated with developers to craft a proof-of-concept for a cost-effective virtual reality aviation training system
• Conducted usability studies to assess the impact of the proof-of-concept on users' learning goals and situational awareness
• Systematically reviewed academic literature exploring augmented reality (AR) in military training for R&D proposals
• Crafted technical reports and presentations to share findings with upper management and other internal stakeholders

Web Team Assistant
University of Guelph-Humber, Toronto, Ontario

• Led website WCAG compliance initiatives with particular focus on retroactively making content accessible
• Assisted in publishing web content that focused on meeting usability and accessibility best practices
• Acted as production assistant for lead photographer during in-studio and on-site shoots for website content
• Assisted in crafting web content and news articles for the website, including covering recent sporting events and other major rallies

Measuring UX and ROI Course
NNGroup, Online course

Discovery: Building the Right Thing Course
NNGroup, Online course

Statistics for UX Course
NNGroup, Online course

Workshop Organizer Leadership
17th Annual Symposium on Usable Privacy and Security (SOUPS)

Mentoring Program Co-Chair Leadership
16th Annual Symposium on Usable Privacy and Security (SOUPS)

Enterprise Design Thinking Co-Creator Certificate
IBM, Ottawa, Ontario

• Learn more about the Co-Creator skillset and badge criteria.