Writing on Research Practice
I explore UX research, AI inside the practice, and the role of human-led expertise. My writing is inspired by work in the field and other ideas rattling around in my head. Published on Substack.
Jul 12, 2026
Thinking About Games User Research — We’re Not So Different, You and I
I’ll be blunt: games user research felt like a space I wasn’t sure I was allowed to occupy.
Jun 20, 2026
Beyond the Template: How Understanding AI is Critical for Writing Good Prompts for UXR
I’ve been working through the Anthropic AI Fluency course. The Description module gave me a useful framework for writing good prompts. But it also showed me where good prompts are only half the battle.
May 21, 2026
Five Websites, One Claude Skill, and the Thing Prompts Can't Fix
In my last post, I argued that the validity layer (with a skilled researcher reviewing findings before they go anywhere) is the thing you can’t automate out of AI-assisted UXR.
May 18, 2026
AI Heuristic Evaluation: Building a UX Claude skill
I built a Claude skill for conducting usability heuristic evaluations because I wanted to see what happens when you try to encode parts of expert UXR into a system that can scale beyond one person’s attention span.
May 10, 2026
AI Can’t Replace a Researcher's Empathy
Sara Fortier kicks off her book on Design Research Mastery by addressing user research in the new AI era:
May 8, 2026
The Bot Is the Easy Part: A Researcher’s Guide to Using AI for User Knowledge Mobilization
In my last post, I wrote about why building an AI-powered user research sharing tool makes me nervous. The short version: research findings don’t travel well without their researcher. Strip the context, and you get a lot of confident-sounding noise.
May 7, 2026
What a Panel of Design Leaders Reminded Me About AI
I’ve worked with Natalie for a few years now, and our one-on-ones are one of my favourite parts of the job.
May 6, 2026
Using AI Responsibly for User Knowledge Mobilization
I’ve spent a lot of time lately thinking about knowledge, or more specifically, what happens to it after a research study wraps up.