Improving Interdisciplinary Workflows

Product teams struggle to conisistently maintain their efficiency.

Sustaining impactful workflows is no easy feat! Especially while involving interdisciplinary teams with various expertise and priorities.

Explore Cross-Departmental Workflows

• Facilitated 15 total 1-on-1 As-Is Scenario Mapping workshops with employees, including 5 from the design, development, and product management teams
• Discussed each step of an individual's involvement in the product development process
• Explored their processes, collaborations, and experiences leveraging specialized tools to achieve their goals
• Identified workflow-related and tool-related challenges
• Thematically analyzed maps and distilled a "Master As-Is Scenario Map" (master maps) for each of the 3 teams, highlighting nuances of the related specialties
• Consolidated 3 master maps to articulate and assess overall cross-departmental workflows

Identify Improvement Opportunities

• Reviewed and modified master maps with each participant to validate key findings
• Facilitated dot-voting sessions with participants to collaboratively prioritize:
• Most critical collaboration processes to focus on
• Major pain points
• Key opportunities for improvement

Rally Stakeholder Buy-in

• Led a 2-hour seminar involving 20 participants from the design, development, and product management teams
• Presented and discussed validated master maps and dot-voting results
• Facilitated a design thinking workshop focused on collaboratively writing Hills or mission statements focused on prioritized workflow improvements
• Packaged research findings and recommendations for organizational leaders

• Mural
• Snacks, stickies, pens, and paper