Industry Portfolio
Most recent high-impact research that I've done with UX teams. More details about my work experience are available on my resume. You can also explore my academic projects. Feel free to connect if you'd like to talk more about anything listed here!
Exploring user needs and pain points. Formulating actionable recommendations to guide the direction of future design work.
user interviews, stakeholder interviews, journey mapping, cross-department focus groups, design studio workshops
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Creating an automation module for processing user data and website metadata to thematically group insights and inform persona implementation.
Python programming, data scraping, data standardization, natural language processing
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Assessing how iterative design updates influenced usability and SEO metrics over time.
task-based usability testing, metadata analysis, descriptive statistics, t-tests, ANOVA, chi-square tests, thematic analysis
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Investigating design, development, and product manager workflows to uncover challenges. Formulating recommendations for cross-functional improvement.
stakeholder interviews, as-is scenario mapping, dot-voting, affinity diagramming, service blueprinting
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