User research
High-impact research that I contribute to product teams. More details about my work experience are available on my resume. You can also explore my academic projects. Feel free to connect if you'd like to talk more about anything listed here!
Industry
Quantitative
Large-scale surveys
Driving product decisions with data from large-scale surveys of needs and attitudes.
SUS, SUPR-Q, UX-Lite, NPS, descriptive statistics, chi-square
Explore large-scale surveysUsability benchmarking
How iterative design updates influence usability over time. On cihi.ca: +20% task success, +395% on methodology-finding tasks.
Task-based testing, metadata analysis, t-tests, ANOVA, thematic analysis
Explore usability benchmarkingQualitative
Requirements discovery
Exploring user needs and pain points to guide future design work.
Interviews, journey mapping, focus groups, design studio workshops
Explore requirements discoveryConcept testing
De-risking design decisions by validating needs with wireframes and prototypes.
First-impression capture, conceptual walkthroughs, laddering, comparative evaluations
Explore concept testingUsability testing
Uncovering pain points and improvement opportunities through product assessments.
Think-aloud, task observation, post-task questionnaires, affinity mapping, severity ranking
Explore usability testingService design case study
Investigating design, dev, and PM workflows to recommend cross-functional improvements.
Collaborator interviews, scenario mapping, dot-voting, affinity diagramming, service blueprinting
Explore service design case studyTechnical
Persona integration
An automation module that processes user data and metadata to group insights and inform personas.
Python, data scraping, standardization, natural language processing
Explore persona integrationAcademic
Specialized in accessibility and usable security & privacy.
Paper publications
Peer-reviewed contributions on human-centered design and usable security.
Explore paper publicationsTalks & workshops
Invited talks and presentations at HCI conferences and workshops.
Explore talks & workshopsRemote healthcare toolkit
A design toolkit guiding remote healthcare technology for older adults.
Explore remote healthcare toolkit